How virtual numbers help UAE Businesses Scale Globally?

Introduction:

The hyper-connected world we are diving into is expanding at a fast phase encompassing everyone in and around it.  A business in the UAE will need entrepreneurial energy, digital innovation, strategic global positioning to emerge itself into this global marketspace. Virtual phone numbers are known for their game changing power for global scalability. Along with enhancing international customer engagement to ensure compliance with local regulations abroad, virtual number is helping the UAE businesses to break barriers and expand confidently into the global market.

A virtual number is a cloud-based telephone number that is not tied to any desk device or geographical location. These numbers can be automatically routed through VolP lines and communicate from any part of the world. Virtual Indian number allows work flexibility and 24x7 support. A virtual phone number provider allows a business to choose from the three types of virtual phone numbers as per the needs of the business and the audience. For UAE based business, a business can choose features that address the demands of the customers that will allow the business to operate from any country and will increasingly personalise service oriented global economy.

The ways a virtual phone number will help UAE business to scale globally are:

1. Creating a local presence in the global market: One primary benefit of the virtual number is the ability to establish a local presence without the need to be physically located in a region. For example: If a Dubai based business wants to expand into the UK, it can get a UK virtual number allowing the British customers to call a local number that routes directly to the UAE headquarters or regional call centre.

This eliminates the financial, infrastructural barrier of international setup and calling that can affect business flow and growth. A business can focus and invest in strategizing the needs of the customers rather than building and monitoring the office space in a location. It also eliminates the need to be dependent or collaborate with any local business that would lead to profit sharing by the host business.

2. Enhancing customer support and reachability: Virtual Indian number allows UAE based businesses to offer 24x7 support across time zones by automatically routing all calls to the agents or the department from any part of the world. This is highly valuable for e-commerce businesses, travel and tourism, etc. A business that offers travel service, can be easily reached out at any given point from any corner of the world to enquire or book for a trip. It also offers multiple language options that help the customers to choose the language they choose to communicate with. The business can offer instant response and offer all the service that a customer is looking for.
3. Support remote and distributed teams: UAE businesses can hire people from around the world, where they want to target audience/ customers and offer a local experience. They can provide virtual numbers to the employees where the calls can be redirected to with local caller ID, regardless of their location. It is preferred for sales and customer service teams who need to interact with clients in specific regions. It helps the agents to work closer which offers working flexibility as per their choice and preference.
4. Call tracking and recording: A business can offer global functioning but it needs to bring all together in a single platform for recording and monitoring. A business can run many international campaigns together Virtual Indian number makes call tracking, monitoring and customer attributes, call/ service quality monitoring far easier. Recording calls and analysing the data, helps the business in better marketing decisions and higher ROI.
5. Enabling compliance and Data sovereignty: Countries and businesses from across the world are becoming protective of customer data. Telemedicine, education and finances are some businesses that require businesses to have a local contact number for legal and tax compliances. Virtual numbers help UAR businesses with the requirements without setting up a full-fledged branch office.

Conclusion:

A UAE business can gain the benefit of profit making and growth by investing in virtual numbers to expand across the world. A good virtual number provider enables a business to make the best choices with the best features and customized services as per the changing needs of the business.